Strata Link

Why Choose Us?

1. Expertly Trained Operators Ready for Any Situation
Our call centre operators are trained by professionals who work in the strata industry every day. They understand what constitutes a strata emergency, from water leaks to building safety issues, and are equipped to handle even the most complex situations with confidence and efficiency.

2. Clear, Detailed Reporting Every Step of the Way
With our service, you’ll always have a clear record of what happened and when. We provide comprehensive call recordings and meticulously logged cases that are easy to follow. No more confusion or missed details—just straightforward, reliable information at your fingertips.

3. Instant Alerts to Keep You in the Loop
We don’t just handle emergencies; we keep you informed. Our system sends instant prompts to strata and building managers via email, alerting them to any emergency situations. Whether it’s a plumbing disaster or a security issue, you’ll be in the know—right when you need to be.

4. Full Contractor Management
From initial engagement to the contractor’s arrival on site, we manage it all. Our team coordinates with trusted contractors to ensure prompt action is taken, providing a seamless experience from start to finish. No more scrambling to find the right person for the job when every minute counts.

5. Proprietary Software Built for Strata Needs
All your strata plans and emergency contacts are safely stored and managed in our proprietary software, designed specifically for strata emergency assistance. This system ensures your property details are always accessible, accurate, and easy to reference during critical moments.

6. Hassle-Free Onboarding & Support
Starting or transferring over is a breeze with our client onboarding process. We ensure that everything is set up quickly and efficiently, saving your team valuable time. You’ll be supported every step of the way as we integrate seamlessly into your operations.